Frequently Asked Questions
✨ GENERAL & ORDERING
Can I buy items individually, or do I have to buy a bundle?
You have complete flexibility! You can build your own custom recovery routine by purchasing our standalone postpartum essentials (like our custom Faja, Postpartum Belly Oil, or Peri Bottle) or choose one of our masterfully curated multi-piece systems for an all-in-one solution.
How do I modify or cancel my order?
Because our fulfillment system is highly automated to ensure fast delivery, orders enter processing almost immediately. If you need to make changes or cancel an item, please email info@evermatra.com within 1 hour of placing your order.
🧴 POSTPARTUM & SAFETY
Are the skincare and topical formulas certified safe?
Absolutely. We partner exclusively with certified, regulated North American laboratories and trusted maternal health brands. Every liquid, oil, foam, and balm on our store is legally compliant, dermatologically evaluated, and fully backed by professional Safety Data Sheets (SDS) to protect sensitive postpartum skin.
How should I store my postpartum recovery products?
To maximize the shelf life and effectiveness of your botanical oils, recovery foams, and balms, store them in a cool, dry place away from direct sunlight. Ensure all caps are tightly sealed after every use.
Do any items feature expiry dates?
Yes. Certain topical recovery items have factory expiration or lot codes printed directly on their labels. We strictly audit our inventory rotations to ensure that every product arriving at your doorstep is fresh, pristine, and ready for immediate safe usage.
🧸 CHILDCARE & EDUCATIONAL KITS
What age ranges are your Educational Kits designed for?
Our Educational & Play collections are carefully mapped across distinct childhood development milestones. Individual product pages list clear age-appropriateness guidelines to help you pick the perfect set for sensory development, tactile exploration, and early cognitive growth.
Are the materials used in the Child Care line non-toxic?
Yes, without compromise. Every silicone, wood, plastic, or fabric accessory in our baby and childcare lines is thoroughly tested to guarantee it is 100% BPA-free, lead-free, non-toxic, and certified completely safe for infants and toddlers.
🚚 SHIPPING & DELIVERY
What are your shipping rates across Canada?
We offer Free Tracked Delivery on all orders over $250 CAD. For individual item orders under $250 CAD, flat-rate expedited shipping is calculated automatically at checkout based on your exact provincial destination.
How long will it take to receive my order?
• Processing Time: 5 to 7 business days to carefully verify and pack your selections.
• Transit Time: 3 to 7 business days across Canada via our premium expedited shipping aggregator network. You will receive an automated tracking link via email the moment your label prints.
⚖️ RETURNS & REFUNDS
What is your return policy?
Due to the strict hygienic, sanitary, and medical-adjacent nature of postpartum recovery items and childcare goods, we cannot accept returns or exchanges on opened, unsealed, or unboxed products. If you purchase a completely non-hygienic lifestyle accessory or apparel item, it may be eligible for a return within 14 days if it remains in brand-new condition with all factory tags attached.
What if an item arrives damaged or leaking?
We insure every shipment against transit damage. If a liquid bottle leaks or an item is broken during delivery, take a quick photo of the damage and email it to info@evermatra.com within 48 hours of receipt. We will instantly dispatch a complimentary replacement to you